Refund Policy

Last updated 28 June 2026.

A landdata.uk report is digital content delivered immediately after payment. By buying and accessing it straight away, you agree to immediate delivery and acknowledge that you lose the statutory 14-day right to cancel once access begins (UK Consumer Contracts Regulations 2013).

When we will refund

We want you to be happy with your purchase. We will give a full refund where:

• the report failed to deliver or you could not access it;
• you were charged more than once for the same report;
• the report is materially faulty (for example it failed to generate or returned no data for a valid postcode).

What is not normally refundable

Because the content is open data delivered instantly, we cannot normally refund simply because the data was already known to you, or because a postcode has limited published data (UK open data does not exist at the same depth for every postcode). If a postcode is sparse we will always try to make it right.

How to request a refund

Email hello@landdata.uk with your order reference (from your Paddle receipt) within 30 days. Refunds are issued by our Merchant of Record, Paddle, to your original payment method.